FAQ

Once you sign up you will be asked to complete onboarding. Then you can start submitting requests within 24 hours and can start submitting requests.

Our support program was designed to take on almost any request that can be completed within the WordPress admin area. Things like custom graphic design, or logging in and working though your server will require us to submit a separate estimate.

We work and make progress on your requests every day. The better you explain your requests, the less back and forth before it gets completed. Requests typically are completed within 1-3 days but this often depends on if enough information was provided to complete the request. Our standard work hours are Monday through Friday 9 AM – 6 PM EST, but we will respond to emails and texts at any time throughout the week.

You can send us as many task requests as you would like and our team will work on your tasks as effectively as possible to meet your deadlines.

We will do almost anything in our power to help you with your requests, however, the request should be something we can complete within the WordPress admin area. If you have a development need, first ask yourself: Can I reasonably explain or show what I need to be done for my request via email? We created our support and maintenance plans to provide you with a simple, one on one relationship with a WordPress developer.  We are happy to work with you on any project, but please note that some tasks require much more time to develop and integrate with your current site.  If you have questions, be sure to shoot us an email or give us a call.

Everything goes back to our general golden rule that forms our overall task’s we cover versus tasks we don’t, the task should be something we can complete within the time allowed by your plan.  If we can generally try and complete your WooCommerce task during your monthly plan then that is a good indication we will accept the task. However, there are some things we will flat out refuse to cover by a monthly plan.  The nature of these requests and complexities involved when making more advanced changes will require you to speak with us about a development session.
Things we will do:

• Add/Edit/Remove a product
• Add/Edit product details (price, description, weight, etc)
• Add/Edit product images
• Edit WooCommerce base settings
• Add product feed to page

Things we will not do:

• Edit core WooCommerce files
• Edit a WooCommerce extension
• Install and configure 3rd party extensions
• Set up shipping tables
• Change checkout layout
• Set up your payment processing
• Fix broken checkout
• Write custom WooCommerce hooks

*These items are more complex and will need to be discussed for a development session.

We often get clients who just want to ask us a couple of questions or get some direction on what plugin or tool to use and we absolutely welcome that. Simply send an email request as you normally would with your inquiry. We will then address it in our standard task completion and we can have a conversation or share our insights regarding your question.

We try to be available for our clients 7 days a week. If you don’t reach us immediately, we will do our best to respond within 24-48 hours. You are free to contact us at any time via email or text and we will do our best to respond to your inquiry ASAP. You can reach us at support@34northllc.com.

Chances are you probably do need monthly support. If nothing else we’re an extra level of assurance to protect your website, but if all you really need is quick help for a single task, you can reach out to us and we’ll give you an estimate on a quick developer session. This is just a block of time for which we can use to address your needs.

Subscribers can cancel anytime by letting us know via email.  If you have already paid for a quarter, we will finish providing support during that time and cancel any renewal that is pending.

For any support issues we work on for you, we offer a 30-day money back guarantee for all of our clients. If you are not happy on day 1, no problem we will refund you. If you make it to day 30 and are not happy, no problem we will refund you. Easy as that.

The simple answer is that we fix it. We go out of our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things break. In those rare scenarios, we quickly repair the issue and contact the plugin or theme author so they can work on patching the issue.

Creating the perfect request is easy.  A “perfect” request is one that needs no further explanation. It is a task that we can get to right away and complete without any further interaction between us. Here are the steps to creating the perfect task:

1. Compose an email addressed to “support@34northllc.com”.  In the subject line put “SUPPORT REQUEST:” in all caps.  Then give it a quick/informative title.
2.  In the message body, tell us, in more detail, about the request and any additional information we might need.
   • Please make sure to always supply as much detail as possible so the request can be understood by anyone who was to read it.
3. Add any necessary attachments or screenshots we may need to help us fully complete the request.

34 North offers VPS Hosting:
VPS stands for “virtual private server.” It is a virtual machine or container, meaning that you do not control a physical, dedicated server. This is accomplished with a type of software, which divides a physical server into dozens, or even hundreds, of virtual servers. Each virtual server can run its own OS and is allotted a certain portion of the physical server’s memory and storage resources. You have most of the same features of a dedicated server, excluding the ability to modify the kernel. Each VPS hosts its own files, databases, and settings. You can learn more about our hosing in our blog article.

Our Hosting Package is $250 per year. That price includes your Domain Name, Domain Privacy, a year of Website Hosting & an SSL Certificate for your website! In addition, you receive free support from me on any issues you may have with hosting.

When you compare our offer to what you will receive with a “big box” host like Godaddy, you start to see the benefits of working with us on hosting. Beware, companies like GoDaddy tend to lure in customers with a cheap introductory rate and then nail them with increased costs and fees the next year. When hosting with “big box” companies, you will be responsible for any website issues that arise from a hosting malfunction. Furthermore, you can find yourself on support lines for hours and they constantly try to upsell you for every new product they offer.

You will receive free domain emails with your hosting plan. We do recommend using an email host like Google Workspace or Outlook.  We can help you get your custom domain emails set up on any of these email providers.

Our hosting plans allow for unlimited bandwidth, unlimited disc space, high performance, 1GB of dedicated RAM, unlimited email accounts, and email forwards.

The Fine Print: For very large websites or e-commerce sites, we will need to discuss upgrading bandwidth to allow for customer traffic. This also includes upgrading hard drive space to allow for file and email storage on very large/data-heavy accounts.

An SEO campaign consists of 3 main phases.
1.) We will discuss the goals that you have for your company.
2.) Performing in-depth website analysis and keyword research.
3.) Putting our plan into action and monitoring the results.

34 North has a flexible pricing model for any SEO campaign and can accommodate both large and small budgets. Our SEO service is billed at $50 per campaign hour. While we recommend a minimum of 5-10 hours per month dedicated to boosting SEO, we can work with you to build a campaign that fits your available budget.

Search engines like Google look at two things when crawling a website and deciding where to rank it—relevance and trust. Relevance takes into account the quality of content on a website and the code behind the scenes. Building relevance means optimizing the code and making sure the content accurately represents the business and the brand. Trust refers to how many other sites on the internet link back to a site. If a large number of high-quality sites point back to your site and your content satisfies the searcher’s intent, then the Google algorithm will start to trust it more and move it up in the rankings.

Good organic SEO can’t be done overnight. It takes time, but the result is extremely worthwhile. Many of our clients start to see their rankings rise within 1-3 months. In fact, 86% of our small business clients reach the first page of Google after 6-9 months of SEO work (when implementing our recommended keywords).

To know how a client’s campaign performs, we provide total transparency into all of the work that we perform. We will provide you with your analysis report and a full report that shows every single SEO action done. With our Analytics Dashboard, you will also be able to monitor your keyword movement and overall performance.

No, we do not outsource any SEO work that happens on your website.  On certain projects, we may sub out one of our partner companies to help add backlinks or add your site to blogs and other web databases.

We can help with:

Keyword Optimization: It takes a lot to rank well for a keyword, so we conduct extensive research to find the very best ones for a campaign that will lead to success and satisfy searcher intent.
Website Optimization: We perform a full-service cleanup as well as extensive upgrades to the website code and user experience.
Business Profile Development: To make sure Google and prospective customers know a business is active, we ensure that information about your client’s company is consistent across all business profile sites, like Google My Business. This task is crucial for local SEO success.
Link Portfolio Development: We get the word out about your business by creating a diverse link portfolio to the website and place them in strategic locations all over the web. These links are on popular industry sites, news sites, blogs, articles, and more.
Custom Content Creation: We create and post high-quality content and blogs that will keep a website fresh and at the top of the search rankings and keep potential customers interested.
Service and Performance Reporting: We install reporting tools that show businesses how their campaign performs, as well as in-depth reviews of all the work performed.
Campaign Monitoring and SEO Consulting: Our goal is to help small businesses succeed online. To help achieve this we actively monitor every SEO campaign to identify areas for improvement. This provides us with vast amounts of data that help show us changes in search engine’s algorithms before they even get announced.

We can typically have your Analytics Dashboard up and running in 24-48 hours!